Privacy Policy

Section 1 – General Information

About us

The MorphoPeptides website is operated by VITRAIN LTD, registration number 16394231, registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom (hereinafter – “MorphoPeptides”, “we”, “us”, “our”).

Who this privacy notice applies to

This privacy notice applies to individuals who visit our website. Its goal is to explain how we collect and process your personal data through your use of the website. We collect your personal data when you visit our website, make purchases through our website, and request marketing communications.

It is important that you read this privacy notice together with any other privacy notices we have for specific occasions when we are collecting or processing personal data about you, so that you are aware of how and why we are using it. We keep your information confidential in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and will not use it for any other purpose.

Types of personal data we process

“Personal Data” is any information about an individual that allows us to distinguish that person from others, such as their name, contact details, or location. It does not include anonymised data.

In this Privacy Notice, we use the term “processing” to refer to all activities involving your Personal Data, including collecting, handling, storing, sharing, accessing, and using it.

The personal data we collect about you depends on the activities performed through our website. Typical types include:

  • Identity and Contact Data: your name, address, email address, date of birth, and any personal information provided in communications with us.
  • Financial Data: information necessary for processing payments and fraud prevention. MorphoPeptides does not save your credit or debit card numbers. If you pay us via your credit or debit card, we process your card details via our payment service providers.
  • Transaction Data: payments and other details related to our peptide products or services.
  • Technical Information: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform to provide the necessary services.
  • Usage Data: information about how you use the website, including pages viewed or searched for. Page response times are measured and download errors logged. Length of visit to a webpage as well as interactions such as scrolling, clicks, and mouse-overs are tracked.
  • Marketing and Communications Data: preferences in receiving marketing communications, such as which contact method you prefer.

We also collect, use, and share aggregated data such as statistics on groups or trends. Although this is not considered personal information by law because it does not directly identify you, aggregate data is derived from your personal data. If we combine or connect this aggregated data with personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data and handle it in accordance with this privacy notice.

We do not collect any personal data that is considered sensitive, such as ethnic or religious information or health-related data. Nor do we collect any information about criminal convictions or offences. Please do not provide special categories of personal data through the website or in any communications with us.

If you choose not to provide the personal data we need, we may be unable to carry out our obligations to you.

The personal information you provide us will be processed in accordance with GDPR.

Data Collection

We collect personal data that you voluntarily provide when you:

  • register on our website
  • subscribe to our newsletter
  • fill out a contact form
  • use our services

The personal data we collect may include your name, email address, phone number, postal address, and any other information you choose to provide.

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

  • Your consent (Article 6(1)(a) GDPR)
  • The necessity to perform a contract with you (Article 6(1)(b) GDPR)
  • Compliance with legal obligations (Article 6(1)(c) GDPR)
  • Our legitimate interests (Article 6(1)(f) GDPR), such as improving our services and website.

Purpose of Data Collection

We use your personal data for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To send you marketing communications, if you have opted in to receive them

How we collect your personal information

When interacting with us, you provide us with your contact details as well as personal and financial information. You can also share personal data when we interact by post, phone, email, or social media. This includes personal information such as your name and email address that you provide on surveys, when you contact us for feedback on our products, or during your online shopping experience.

This policy covers all automated technologies or interactions, which include:

  • As you interact with our website, we collect Personal Data including details about your device, browsing actions, and patterns (i.e. searches), sections viewed, traffic data (web logs), and any resources accessed. Personal Data is collected using cookies.
  • Third-Party Data: we receive personal data relating to you from third-party sources, as set out below:
    • Technical Data for data analysis purposes from Google Analytics.
    • Identity and Contact Data, Financial Data, and Transaction Data from providers of payment services.
    • Identity and Contact Data from publicly available sources such as a registrar of companies.

Before we market our services to you via email or text message, we will ask for your permission.

We would like to send you marketing information such as new product launches, dosing guides, research updates, and other news via email.

Should you have any privacy-related questions or concerns, please contact us at info@morphopeptides.co.uk.

Disclosure of your personal data

Except as set out in this privacy notice, we do not disclose personal data about any individual to third parties. We will share personal data only with the third-party organisations listed below and only for the purposes outlined in this document:

  • Companies that provide products and services to us such as professional advisors, IT systems suppliers and support, data storage, IT developers, web hosting, and analytics companies.

We will disclose personal data when legally obligated to do so by governmental authorities, law enforcement, or to protect our rights.

Our company may transfer or sell its assets. In the event of a sale, merger, or other transfer (hereinafter collectively “Change”) to a new owner, this Privacy Notice will no longer apply and you should consult the privacy notice of the acquiring entity for information on how your personal data may be used.

Any third party we share your personal data with is required to keep it secure and comply with the law. We do not permit our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

3D-Secure and SCA

Our website employs 3D-Secure as part of Strong Customer Authentication (SCA) requirements. This security protocol provides an extra layer of protection for online transactions by requiring two forms of identification from the user, ensuring your transactions are secure.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data. These measures include:

  • Encrypting your data in transit and at rest
  • Limiting access to your personal data to authorised personnel only
  • Regularly reviewing our information collection, storage, and processing practices

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Data Sharing

We may share your personal data with third-party service providers who perform services on our behalf, such as:

  • Hosting providers
  • Email service providers
  • Analytics providers
  • Payment processors

These third parties are contractually obligated to protect your personal data and only use it as necessary to provide their services.

If we transfer personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or binding corporate rules.

User Rights

Under the GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data
  • The right to rectify inaccurate or incomplete personal data
  • The right to erase your personal data (“right to be forgotten”)
  • The right to restrict the processing of your personal data
  • The right to data portability
  • The right to object to the processing of your personal data
  • The right to withdraw your consent at any time

To exercise these rights, please contact us at info@morphopeptides.co.uk.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control the use of cookies through your browser settings. For details, please refer to our separate Cookie Policy.

Contact us

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us:

Email: info@morphopeptides.co.uk
Response time: Within 24 hours, Monday-Saturday

Section 2 – Personal Data When You Create an Account

To simplify ordering, you can choose to create an account. If you create an account and enter the relevant data, we will process the following personal data:

  • First name and surname
  • [Optional] date of birth
  • Entered addresses in the address book
  • Overview of your orders
  • Reviews
  • Your favourites
  • Telephone number
  • Email address

We use this Personal Information to process your orders and to answer queries regarding your order. We use your favourites, overview of orders, and reviews to gain insight into the peptides you prefer. The legal grounds for processing we rely on are the performance of the agreement that we have made with you, the fulfilment of our legal obligations, and our legitimate interest in gaining insight into the product preferences of our customers. This allows us to adjust the range of peptides we sell to meet the preferences of our customers.

Section 3 – Personal Data When You Browse the Website

When you visit our website and browse, we process the following information:

  • Your approximate location based on part of your IP address
  • What you do on our website (for example, what you click on)
  • Aggregated information such as “click stream” information including entry and exit points (and referring URLs or domains)
  • Your type of internet browser and the type of device that you use to visit our website

We process this data on the basis of our legitimate interest in improving our website and gaining insight into the product preferences of our customers.

Section 4 – Personal Data When We Send You Our Newsletter

We would like to use the newsletter to inform you of news, promotions, and special offers on our peptide products. If you subscribe to our newsletter, we process the following information:

  • Email address
  • Where you click in the newsletter

We use your email address to send the newsletter once you have provided express permission for this. You can unsubscribe from the newsletter by clicking the unsubscribe link in the newsletter or by withdrawing permission in your account at any time. We use your click behaviour to determine which parts of the newsletter interest you. We use this information to compile our product offer on the site. We process your click behaviour based on our legitimate interest in gaining insight into the product preferences of our customers.

Section 5 – Personal Data When You Contact Customer Service

Our customer service is here to answer your queries and solve your problems. You can contact us by email or web form. We can assist you more efficiently by storing your data. For this, we process the following Personal Information:

  • Name
  • Email address
  • Telephone number
  • IP address
  • Reviews of products

We also collect reviews about our products or service provision. To do so we process the following Personal Information as a minimum:

  • Name
  • Email address

Section 6 – Sharing Personal Information with Third Parties

MorphoPeptides will not sell your Personal Information to third parties and will only make this data available to third parties who are actively involved in carrying out your order or for a business purpose in connection with the marketing of our products. Our staff members and third parties commissioned by us are required to respect the confidentiality of your data.

Specifically, we may share your Personal Information in the following ways:

To Provide Services or Information to You

We may disclose your Personal Information to third-party service providers so that they may provide us with services such as payment processing, website hosting, professional services (including information technology services and related infrastructure), customer service, email delivery, auditing, and other similar services necessary to the Site and services you request. We also may disclose Personal Information collected via third-party cookies embedded in the website when you give consent for the use of those cookies.

Compliance with Law

We may use or disclose your Personal Information as we deem necessary or appropriate:

  • (1) under applicable law, including laws outside your country of residence;
  • (2) to respond to requests from public and government authorities including those outside your country of residence;
  • (3) to comply with subpoenas and other legal processes;
  • (4) to pursue available remedies or limit damages we may sustain;
  • (5) to protect our operations or those of any of our affiliated companies;
  • (6) to protect the rights, privacy, safety, or property of MorphoPeptides or others;
  • (7) to enforce our terms and conditions.

Corporate Transactions or Events

We may disclose your information to a third party in connection with a corporate reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock, including in connection with any bankruptcy or similar proceedings.

Section 7 – Cookies

What are cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

What are cookies used for?

Cookies allow a site or service to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to your interests.

What types of cookies do we use?

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” Our site uses all four categories of cookies.

  • Strictly Necessary Cookies: these cookies are essential, as they enable you to move around the site and use its features, such as accessing logged-in or secure areas.
  • Performance Cookies: these cookies collect information about how you have used the site so that less strain is placed on our backend infrastructure. They are also used to track aggregate site usage and experiment with new features.
  • Functionality Cookies: these cookies allow us to remember your preferences, such as login state and customisations. The information collected may be anonymous and is not used to track your browsing activity on other sites or services.
  • Targeting Cookies: our advertising partners or other third-party partners may use these cookies to deliver advertising relevant to your interests. They can remember that your device has visited a site or service.

How long will cookies stay on my device?

Session cookies will stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and third party cookies

First-party cookies belong to MorphoPeptides; third-party cookies are cookies that another party places on your device through our website. Third-party cookies may be placed on your device by someone providing a service for MorphoPeptides (for example, to help us understand how our service is being used), or by our business partners to advertise products and services elsewhere on the Internet.

Section 8 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site. Our products are intended for adult research and laboratory use only.

Section 9 – Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use and disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 10 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL/TLS) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

3D-Secure and SCA

Our website employs 3D-Secure as part of Strong Customer Authentication (SCA) requirements. This security protocol provides an extra layer of protection for online transactions by requiring two forms of identification from the user.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer:

MorphoPeptides
VITRAIN LTD
167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Company number: 16394231
Phone: +44 7457424003
Email: info@morphopeptides.co.uk
Response time: Within 24 hours, Monday-Saturday